2018 Mystery Caller Assessment Award Kick-off Seminar

Seminar Agenda: Recap of 2018 MCA recognitions Recap of Implementation schedule Update of the number of entries Update of Best-in-class grouping Assessment Criteria in details with Assessment Forms Bonus point Criteria and Illustrations Q&A

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Sponsorship Opportunity

HKCCA is a not-for-profit organization aimed at developing and edifying the best practice of online customer service and contact centre industry in Hong Kong, Macau and Southern China. Your organization’s contributions will also go a long way in seeing the your business grow, be promoted as the choice industry and regarded amongst the best in the world.

Hong Kong Call Centre Association

Objectives & Mission

HKCCA is a non-profit organization representing the entire on-line customer service and interaction in Hong Kong. We invite all companies and organizations that engage in on-line customer interaction to join the association for promoting the well being of the industry.
We are committed to improving customer satisfaction by supporting members in continuous quality improvement and productivity growth in contact centres and online customer interaction.

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