Author Archives: hkcca

Mystery Customer Assessment Award (MCA) 2023

The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award is now open for enrollment.   More details of the Award is ready for view or download: 2023 Mystery Customer Assessment Award deck MCA Application form 2023   Should yo...
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HKCCA Award 2022 – Guiding Principles

HKCCA Award 2022 launch event has been successfully held on 8 April 2022 with around 100 participants from member companies.   Please download the presentation deck and enrollment form from the below:  HKCCA Award 2022_Guiding Principles 2022 HKCCA Award Application form &nbsp...
By Author hkcca
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HKCCA New Member – Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we...
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HKCCA New Member – Sonic Teleservices

Sonic is one of the leading business process outsourcing (BPO) companies in Asia, specializing in the provision of outsourced customer contact solutions. We are headquartered in Hong Kong and have offices and contact centers in other parts of Asia including China, Philippines and Malaysia.  ...
By Author hkcca
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HKCCA Executive Committee for 2022 – 2024

Following the HKCCA Annual General Meeting 2021 held successfully on 16 March 2022, the Executive Committee members were elected for the term 2022 to 2024.   Mr. Michael Cowell was elected Chairman of HKCCA. He then appointed Ms. Joyce Poon as Vice Chairperson, Mr. Chapman Lam as Treasurer,...
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HKCCA 2021 Annual General Meeting

To:   All HKCCA Members                                                                                                                            2 March 2022 Notice of Meet...
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HKCCA Award 2021 Launch

The prestigious Hong Kong Customer Contact Association (HKCCA) Award 2021 is ready for enrollment. The Award is to recognize the excellence and valuable contribution of organisations and individuals to the overall success of the contact centre industry in Hong Kong and Greater China, Enrollment to t...
By Author hkcca 13 Comments on HKCCA Award 2021 Launch
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