HKCCA Award – Page 2

HKCCA Symposium 2020 – Future-fit

COVID-19 pandemic has changed the way we work and how businesses engage their customers. Never have contact centres been more the focal point of all stakeholders within our respective organisations. How can contact centre prepare and be ready to address the unknown challenges that face our i...

Mystery Caller Assessment Award 2020

With the support from HKCCA members, Mystery Caller Assessment Award was successfully launched on 9 January 2020. The aim of this Award is to assist participating customer service providers who provide the service over the phone; through on-line platforms or face-to-face channel to enhance t...

HKCCA Award 2019 – Launch Briefing

HKCCA Award 2019 is open for enrollment, please download the Award details from the below: Award presentation deck: 2019 HKCCA Award Launch Award enrollment form: 2019 HKCCA Awards Application form ...

Mystery Caller Assessment Award 2019

Hong Kong Call Centre Association (HKCCA) and Hong Kong Quality Assurance Agency (HKQAA) proudly present the Mystery Caller Assessment Award 2019. The aim of this Award is to assist participating customer service providers who provide the service over the phone or through on-line platforms to enhanc...

2018 HKCCA Awards Briefing

To recognize the excellence and valuable contribution of organisations and individuals have made to the overall success of the contact centre industry, the most prestigious Award of the industry are now ready for entries. The Awards launch event was successfully held on 4 April with over 50 delegate...

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