Mystery Customer Assessment Award

Mystery Customer Assessment (MCA) Award 2025 Launched

Mystery Customer Assessment (MCA) Award 2025 launch event has been held on 17 January 2025, appreciated your ongoing support! Please download briefing material and enrollment form from following link: 2025 Mystery Customer Assessment Award Launch MCA Application form 2025 Please contact...

Mystery Customer Assessment (MCA) Award 2024 Launched

The Mystery Customer Assessment (MCA) Award 2024 – the most popular award category of the HKCCA Award is opened for enrollment. The aim of this Award category is to assist participating customer service providers who provide service over the phone; face-to-face or through on-line platforms enha...

Mystery Customer Assessment Award (MCA) 2023

The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award is now open for enrollment.   More details of the Award is ready for view or download: 2023 Mystery Customer Assessment Award deck MCA Application form 2023   Should yo...

Mystery Caller Assessment Award 2020

With the support from HKCCA members, Mystery Caller Assessment Award was successfully launched on 9 January 2020. The aim of this Award is to assist participating customer service providers who provide the service over the phone; through on-line platforms or face-to-face channel to enhance t...

Mystery Caller Assessment Award 2019

Hong Kong Call Centre Association (HKCCA) and Hong Kong Quality Assurance Agency (HKQAA) proudly present the Mystery Caller Assessment Award 2019. The aim of this Award is to assist participating customer service providers who provide the service over the phone or through on-line platforms to enhanc...

Mystery Caller Assessment Award 2018 Enrollment Details

Thank you for the ongoing support!   Please download Mystery Caller Assessment Award details from the below: 2018 Mystery Caller Assessment Award Launch Briefing_Presentation Material 2018 Mystery Caller Assessment Award Enrollment form...