Newsletter

Notice of HKCCA 2022 Annual General Meeting

To:   All HKCCA Members   Notice of Meeting:  2022 Annual General Meeting   Notice is hereby given that the 2022 Annual General Meeting of Call Centre Association Limited – with the business name as Hong Kong Customer Contact Association (HKCCA) will be held from 16:00 to...
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HKCCA Award 2022 – Guiding Principles

HKCCA Award 2022 launch event has been successfully held on 8 April 2022 with around 100 participants from member companies.   Please download the presentation deck and enrollment form from the below:  HKCCA Award 2022_Guiding Principles 2022 HKCCA Award Application form &nbsp...
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HKCCA New Member – Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we...
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HKCCA New Member – Sonic Teleservices

Sonic is one of the leading business process outsourcing (BPO) companies in Asia, specializing in the provision of outsourced customer contact solutions. We are headquartered in Hong Kong and have offices and contact centers in other parts of Asia including China, Philippines and Malaysia.  ...
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HKCCA 2021 Annual General Meeting

To:   All HKCCA Members                                                                                                                            2 March 2022 Notice of Meet...
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HKCCA Award 2021 Launch

The prestigious Hong Kong Customer Contact Association (HKCCA) Award 2021 is ready for enrollment. The Award is to recognize the excellence and valuable contribution of organisations and individuals to the overall success of the contact centre industry in Hong Kong and Greater China, Enrollment to t...
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2021 HKCCA Mystery Caller Assessment Award Launch Briefing

2021 HKCCA Mystery Caller Assessment Award launch event was successfully held online on 15 January with over 90 delegates from different companies in Hong Kong and Southern China.   In the event, Mr. Rayland Chan, Executive Director of HKCCA has introduced the overall Award informati...
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