Newsletter

2017 HKCCA AGM Notice

To:   All HKCCA Members   Notice of Meeting:  2017 Annual General Meeting   Notice is hereby given that the 2017 Annual General Meeting of the Hong Kong Call Centre Association (HKCCA) will be held from 16:00 to 17:30 hours on 20 March 2018 at Meeting Room, 22/F FWD Financi...

HKCCA New Corporate Member – Teleperformance group

  We would like to take the opportunity to welcome HKCCA new Corporate Member - Teleperformance group. Teleperformance was established in 1978 and headquarters in France , it is  the worldwide leader in outsourced multichannel customer experience management, serves companies around the wo...

Mentorship Alliance of the Multicultural Dream Pursuit Project (MDPP)

[vc_row][vc_column][vc_column_text] HKCCA has supported Mentorship Alliance of the Multicultural Dream Pursuit Project (MDPP) by arranging Job Shallowing programme to 14 EM students. Special thanks to CLP Power Hong Kong Limited and DBS Bank (Hong Kong) Limited for hosting the meaningful session...

2017 Contact Centre Market Research

Hong Kong Call Centre Association (HKCCA) is conducting another market research to strengthen our knowledge on the demand of different sectors for contact centre requirements. It is also aimed to reflect an updated status of the business environment to the Government in terms of contact centre numbe...

Response to CEDB on Strengthening the Regulation of P2P Telemarketing Calls

  Dear Members After our consultation with members through theseminar on Strengthening the Regulation of Person-to-Person Telemarketing Callsand feedback received from others who had not attended the seminar, the attached Response has been prepared for submission to Commerce and Economic Deve...

Public Consultation on P2P Telemarketing calls

With over 40 participants from 21 corporates, we have successfully conducted "Public Consultation on Strengthening the Regulation of Person-to-Person Telemarketing Calls" on 25 May 2017. Thanks to HKCCA members who attended the event and shared their opinion on the issue, they are: Aeg...

HKCCA SIE Project Video – Chance

[vc_row][vc_column width="1/4"][vc_column_text][/vc_column_text][/vc_column][vc_column width="3/4"][vc_column_text] HKCCA has undertake SIE Project - Supporting Ethic Minorities through Contact Centre Training and Employment since last May. [/vc_column_text][vc_empty_space height="10px"][vc_colum...

Support Ethic Minorities through Contact Centre Industry Training and Employment

HKCCA has undertaken a Government project which is supported by the Social Innovation and Entrepreneurship Development Fund (SIE Fund) to provide contact centre industry training and on-the-job practice for Ethic Minorities (EMs) in Hong Kong with the ultimate aim to integrate them into the contact...

Supporting Ethic Minorities through Contact Centre Training and Employment

HKCCA has undertaken a Government project which is supported by the Social Innovation and Entrepreneurship Development Fund (SIE Fund) to provide contact centre training and on-the-job practice for Ethic Minorities (EMs) in Hong Kong with the ultimate aim to integrate them into the contact centre in...