Events

HKCCA Symposium 2024 – Mind the GaP – GPT and People

Welcome to "Mind the GaP - GPT and People," a thought-provoking exploration of the relationship between humans and the GPT (Generative Pre-trained Transformer) language model. As artificial intelligence continues to advance at an unprecedented pace, it becomes increasingly important to examine the i...

2024大中華區客服線上高峰論壇 – AI時代中客服如何創新效能與價值

2024年大中華區客服線上高峰論壇 - AI時代中客服如何創新效能與價值將於2024年6月6日舉辦。 活動需要通過微信掃碼進入，請提早準備，謝謝！    ...

An evening with Past Gold Award winners and Panel Judges

We are thrilled to extend an invitation to you for an exciting networking event designed to enhance your preparation for the upcoming HKCCA Award assessment. This event provides a unique opportunity for you to engage in face-to-face interactions with past Award Gold winners. They will generously sha...

Customer Service Centre Industry Greater Bay Area Study Tour (21-22 May 2024)

In order to promote in-depth communication between the customer contact industry and the Greater Bay Area and to drive the sustained and high-quality development of the industry, the Hong Kong Customer Contact Association (HKCCA) has partnered with the Guangzhou Service Trade and Outsourcing Industr...

Customer Service Centre Industry Greater Bay Area Study Tour (21-22 May 2024)

In order to promote in-depth communication between the customer contact industry and the Greater Bay Area and to drive the sustained and high-quality development of the industry, the Hong Kong Customer Contact Association (HKCCA) has partnered with the Guangzhou Service Trade and Outsourcing Industr...

HKCCA Award 2024 Launch event

The HKCCA Award 2024 has been launched on 2 April 2024. In the launch event, we have introduced the theme of the Award; the categories on offer; the ways to achieve the prestigious HKCCA customer contact industry accolade as well Greater China and Asia Pacific Contact Centre recognitions. For pres...

Mystery Customer Assessment (MCA) Award 2024 – Launch event

The Mystery Customer Assessment (MCA) Award 2024 – the most popular award category of the HKCCA Award will be open for enrollment soon. The MCA Award 2024 launch event will take place on 16 Jan 2024 online. The aim of this Award category is to assist participating customer service providers who...

HKCCA Symposium 2023 – Brilliant@Basics

Brilliant basics are not just about meeting the minimum standards, but exceeding them. They are about delivering value, convenience, and delight to customers. They are about creating a lasting impression and a positive reputation. The HKCCA Symposium 2023 – Brilliant@Basics is an important event...

2023大中華區客服線上高峰論壇 – 卓越客服人才與團隊之育成、領導及發展

2023年度首次大中華區客服線上高峰論壇 - 卓越客服人才與團隊之育成、領導及發展將於3月29日以網上直播的方式舉辦。今次的分享主題側重於人才發展體系以及卓越領導力的開發。 歡迎HKCCA 會員積極報名參與。協會會員直接�...

Mystery Customer Assessment (MCA) Award 2023 – Launch event

The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award will be open for enrollment soon. The MCA Award 2023 launch event will take place on 12 Jan 2023 online. The aim of this Award category is to assist participating customer service providers wh...