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Date(s) - 02Nov
09:00:00 - 17:00:00

Hyatt Regency Hong Kong, Tsim Sha Tsui


Brilliant basics are not just about meeting the minimum standards, but exceeding them. They are about delivering value, convenience, and delight to customers. They are about creating a lasting impression and a positive reputation.

The HKCCA Symposium 2023 – Brilliant@Basics is an important event for customer centre users and industry practitioners to attend – collect inspirations from successful customer centre user cases and learn from the experts within the customer contact industry for practical and impactful practices that could turn basic servicing elements into brilliant customer experience. We encourage you to secure your seats in what promises to be a stimulating symposium to stay ahead of the curve, embrace innovation, and reshape work culture.

The event was successfully held on 2 November with over 120 industry practitioners.


















Bookings are closed for this event.