Date/Time
Date(s) - 17Jan
14:00:00 - 16:00:00
Categories
The Mystery Customer Assessment (MCA) Award 2025 – the most popular award category of the HKCCA Award will be open for enrollment soon.
The MCA Award 2025 launch event will be conducted online from 14:00 – 16:00 on 17 Jan 2025. The aim of this Award category is to assist participating customer service providers who provide service over the phone; face-to-face or through on-line platforms enhancing their service quality and refine the customer contact handling best practices.
Hong Kong Quality Assurance Agency (HKQAA) will continue be appointed as an independent assessment body to conduct the assessment and provide reports to the Award participants.
Bookings
Bookings are closed for this event.