QinFinance established on February 14, 2003, registered capital: RMB100 million. Enterprise size: Qin Finance’s service network has covered 46 cities in China and 4 overseas cities, with 55 branches and offices in China and overseas. The four major overseas bases are located in Los Angeles, Jakarta, Bangalore, and Manila, with an office area of 50,000 square meters. Qin Finance currently has nearly 10,000 employees at home and abroad.
Business scope: Since its establishment, Qin Finance has been deeply involved in the field of global business process outsourcing for more than 20 years. With Qin Finance’s professional, focused, global service capabilities and outstanding industry influence, it has continuously output high-standard, wide-coverage, full-process BPO integration service solutions for more than 200 high-end customers in the communications and financial industries.
Through professional, technological, international and other channels, it mainly provides high-standard, wide-coverage, full-process outsourcing services to mainstream customers in various fields such as major banks, financial institutions, communication operators, insurance, e-commerce, and the Internet. The main business is divided into the following three major sectors:
(I) Providing credit card business outsourcing services for banks. The service content covers credit card telemarketing, post-loan management, call customer service, business promotion and other outsourcing services.
The main cooperative customers include: Bank of China, Agricultural Bank of China, Industrial and Commercial Bank of China, China Construction Bank, Bank of Communications, Postal Savings Bank of China, CITIC Bank, Ping An Bank, Everbright Bank, Minsheng Bank, China Merchants Bank, Industrial Bank, Bohai Bank, WeBank, etc.
(II) Provide full-process business outsourcing services for legally licensed consumer finance institutions or Internet financial institutions. The service content covers customer information entry and verification, document information identification, application form entry and review, electronic verification confirmation, post-loan management and other services.
The main cooperative customers include: China Merchants Consumer Finance, Bank of China Consumer Finance, Suning Consumer Finance, Zhongyuan Consumer Finance, China Post Consumer Finance, CITIC Consumer Finance, Shanghai Shangcheng Consumer Finance, etc.
(III) Provide call center outsourcing services for large-scale communication operators, insurance, e-commerce, etc., and the service content covers inbound customer service, outbound marketing, etc.
The main cooperative customers include: Migu Music Co., Ltd., China Mobile Online Beijing Branch, China Mobile Online Guizhou Branch, China Mobile Online Chongqing Branch, China Mobile Online Zhejiang Branch, China Mobile Online Hainan Branch, China Mobile Online Gansu Branch, China Mobile Online Sichuan Branch, Kweichow Moutai, Morning Glory Stationery, etc.
In addition, Qin Finance uses its own advantages and experience to quickly integrate industry resources, obtains the recognition of the Education and Examination Center of the Ministry of Industry and Information Technology, and is responsible for operating the China Call Center Industry Talent Standard-“Customer Service Contact Consultant” Training and Certification Project, and is also one of the writing units of the China Call Center Industry Standard CCOM.
By providing professional and targeted systematic training for personnel and issuing authoritative certificates recognized by the call industry, the project can provide enterprises with compound customer service talents that truly meet their requirements and establish industry norms. At the same time, obtaining this professional certification certificate must undergo rigorous training and graded assessment, which is a recognition of the professional and technical skills of customer service personnel, so it has high gold content. Therefore, the operation of this project is of great significance to both the talent party and the enterprise party.
For more information, please visit http://www.qinweigroup.cn