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Strengthening the Regulation of Person-to-Person Telemarketing Calls
Redefining the Operation of Contact Centre in the Age of AI
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HKCCA Symposium 2022 – Challenge the Status Quo
Strengthening the Regulation of Person-to-Person Telemarketing Calls
Redefining the Operation of Contact Centre in the Age of AI
Previous
Next

HKCCA Symposium 2023 – Brilliant@Basics

Brilliant basics are not just about meeting the minimum standards, but exceeding them. They are about delivering value, convenience, and delight to customers. They are about creating a lasting impression and a positive reputation. The HKCCA Symposium 2023 – Brilliant@Basics…

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Sponsorship Opportunity

HKCCA is a not-for-profit organization aimed at developing and edifying the best practice of online customer service and contact centre industry in Hong Kong, Macau and Southern China. Your organization’s contributions will also go a long way in seeing the your business grow, be promoted as the choice industry and regarded amongst the best in the world.

Hong Kong Customer Contact Association

Objectives & Mission
HKCCA is a non-profit organization representing the entire on-line customer service and interaction in Hong Kong. We invite all companies and organizations that engage in on-line customer interaction to join the association for promoting the well being of the industry.

We are committed to improving customer satisfaction by supporting members in continuous quality improvement and productivity growth in contact centres and online customer interaction.

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