HKCCA Executive Committee Members
(2024-2026)
HKCCA Executive Committee Members come from different companies in the customer services industry. They are professionals and have lots of relevant experiences in the industry. By contributing both their time and knowledge to the association, they are committed to give advice and make decisions to meet the common goals of HKCCA. They were all nominated and fairly elected by the representatives in the industry.
![Panel Head](https://hkcca.com/wp-content/uploads/2017/08/Chapman-Lam-s.jpg)
AVP, Partnership, FWD
![](https://hkcca.com/wp-content/uploads/2020/09/Jennifer-Cheung.jpeg)
Management Consultant
![](https://hkcca.com/wp-content/uploads/2018/03/Sally-Fong.jpg)
Head of Marketing, Trinity General Insurance
![](https://hkcca.com/wp-content/uploads/2017/08/Mike-Cowell.jpg)
Managing Director, TDCX
![](https://hkcca.com/wp-content/uploads/2017/08/Joyce-Poon.jpg)
Lead Business Consultant, VRS - APAC, Nice Ltd.
![](https://hkcca.com/wp-content/uploads/2022/09/May-Kwan-2.jpg)
Principal Manager, Customer Services & Support, CLP Power Hong Kong Limited
![](https://hkcca.com/wp-content/uploads/2022/04/Cora-Cheung_website-1.jpg)
Managing Director, Head of Consumer Banking Operations, DBS Bank (Hong Kong) Limited
![](https://hkcca.com/wp-content/uploads/2022/04/Garro-Ho-2.jpg)
Consultant