Chairman’s Message

Panel Head
Mr. Chapman Lam, Chairman of HKCCA

Dear Members of the Hong Kong Customer Contact Association,

It is with great pleasure and enthusiasm that I address you as the Chairman of the Hong Kong Customer Contact Association. Since our establishment in 1999, we have witnessed tremendous growth and development within the customer contact industry in Hong Kong. Today, with over 400 corporate and individual members, representing a workforce of more than 55,000 professionals, our association stands as a testament to the collective strength and dedication of our community.

Our primary mission has always been to support our members and their employees in their pursuit of continuous quality improvement and productivity growth. We are committed to fostering an environment that encourages the adoption and deployment of the best management practices and latest technologies within the customer contact industry.

As an omni-channel association, we recognize the evolving nature of customer interactions and the importance of providing seamless support across various channels. Whether it is voice, email, chat, social media, or face-to-face interactions, we are here to assist and guide our members in delivering exceptional customer experiences.

Throughout the year, we organize a wide range of key events and activities to facilitate knowledge sharing and networking opportunities. Our esteemed members can look forward to participating in our prestigious Award programme, enlightening symposiums, informative seminars, and engaging industry research initiatives. Moreover, we also organize local and overseas customer center visits, enabling our members to gain valuable insights from industry leaders and explore emerging trends and practices.

I would like to extend my heartfelt gratitude to our members for their unwavering support and active participation in the association’s endeavors. It is through your commitment and collaboration that we can continue to elevate the customer contact industry in Hong Kong to greater heights.

As we move forward, I encourage all members to actively engage with us, share your valuable experiences, and contribute to the growth of our association. Together, let us embrace innovation, cultivate excellence, and shape the future of customer contact in Hong Kong.

I look forward to an exciting journey ahead and witnessing the remarkable achievements that we will accomplish together.



Yours sincerely,

Chapman Lam

Chairman, Hong Kong Customer Contact Association