2020

HKCCA Symposium 2020 – Future-fit

  COVID-19 pandemic has changed the way we work and how businesses engage their customers. Never have contact centres been more the focal point of all stakeholders within our respective organisations. How can contact centre prepare and be ready to address the unknown challenges that face our i...
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HKCCA Award 2020 Application Notice

HKCCA Award 2020 has been announced on 23 April with update theme, categories and assessment details. More details of the event and the Award, please click to below to view:   Award Launch - Presentation deck: HKCCA Award 2020_Launch event   Enrollment form: 2020 HKCCA Award Ap...
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Mystery Caller Assessment Award 2020

With the support from HKCCA members, Mystery Caller Assessment Award was successfully launched on 9 January 2020. The aim of this Award is to assist participating customer service providers who provide the service over the phone; through on-line platforms or face-to-face channel to enhance t...
By Author hkcca
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