HKCCA Award 2024 Launch event

The HKCCA Award 2024 has been launched on 2 April 2024. In the launch event, we have introduced the theme of the Award; the categories on offer; the ways to achieve the prestigious HKCCA customer contact industry accolade as well Greater China and Asia Pacific Contact Centre recognitions. For pres...

Mystery Customer Assessment (MCA) Award 2024 – Launch event

The Mystery Customer Assessment (MCA) Award 2024 – the most popular award category of the HKCCA Award will be open for enrollment soon. The MCA Award 2024 launch event will take place on 16 Jan 2024 online. The aim of this Award category is to assist participating customer service providers who...

HKCCA Symposium 2023 – Brilliant@Basics

Brilliant basics are not just about meeting the minimum standards, but exceeding them. They are about delivering value, convenience, and delight to customers. They are about creating a lasting impression and a positive reputation. The HKCCA Symposium 2023 – Brilliant@Basics is an important event...

Mystery Customer Assessment (MCA) Award 2023 – Launch event

The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award will be open for enrollment soon. The MCA Award 2023 launch event will take place on 12 Jan 2023 online. The aim of this Award category is to assist participating customer service providers wh...

Winner Showcase – The Hong Kong Jockey Club Experience Shop

The Hong Kong Jockey Club – Gold Award winner in a number of categories in HKCCA Award 2022 will host a site visit at one of its five Experience Shops for HKCCA members from 16:00 to 18:00 on 9 January 2023. In the visit, the host will share with the participants the rationale and implementation b...

HKCCA Symposium 2022 – Challenge the Status Quo

In today’s fast-paced environment where innovation is no longer a luxury, the pace of change in organizations and the marketplace is often a focus. One way to ensure that your organisations will succeed and stay ahead of competition is by creating an environment to challenge the status quo. Chall...

大中華區卓越客服大獎:致勝經驗分享

大中華區客戶中心聯盟以促進兩岸四地(中國内地、香港、台灣、澳門)客戶服務行業的交流、提升與發展為目的,為聯盟會員提供客戶中心行業最佳實踐和前沿資訊的交流和商機對接的平臺。 我們誠意邀請你參加此次活動...
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