2015

Message from HKCCA Chairlady 2015

I am delighted to see another successful year for the Hong Kong Call Centre Association Awards and Gala Dinner and welcoming you all this evening. This year we see another record number of entries and with a new individual category being added – Contact Centre Recruitment Professional of the year....

Message from Awards Chairlady 2015

I am delighted to chair the Hong Kong Call Centre Association Awards 2015. Today, customer satisfaction is one of the key drivers to attract and retain customers.  Our theme this year is "Ease of Doing Business" which highlights the importance of giving customers hassle-free; worry-free and effecti...