Managing Productivity in the Remote Workforce, Improving Employee Performance and Elevating Customer Experience

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Date(s) - 17Sep
14:30:00 - 16:30:00


Contact centres have been coping with unprecedented business challenges in 2020. Whether you have a new or experienced remote team, you’ve probably realized how hard it can be to manage or stay on a proper schedule, let alone improving the workforce’s performance.

Customer engagement is an ever-moving target. Sizable, small and medium-sized businesses need solutions designed for their specific needs. So are you keeping up with customer demands in your contact centre? How are you enabling your employees to focus on what they do best: deliver a world-class customer experience? HKCCA and Verint cordially invite you to attend a Webinar that will offer you insights to these questions.

The Webinar features Keynote sharing, Roundtable Discussion and Q&A session. The speakers and panellists are experienced contact centre practitioners from reputed organisations. It will be conducted in English and participation is free for HKCCA members and invited guests.

More details of the Webinar, please click HKCCA – Verint Webinar




Bookings are closed for this event.