Job shadowing for Ethnic Minority students

HKCCA supports Career and Life Planning Project for Non-Chinese Speaking (NCS) student for one day job shadowing organized by Caritas Community Centre - Kowloon on 6 December 2018. Special thanks to Hong Kong Broadband Network Limited for hosting such meaningful event for the students from HKMA Davi...

Mystery Caller Assessment Award 2019 – Launch event

Hong Kong Call Centre Association (HKCCA) and Hong Kong Quality Assurance Agency (HKQAA) proudly present the Mystery Caller Assessment Award 2019. The aim of this Award is to assist participating customer service providers who provide the service over the phone or through on-line platforms to enhanc...