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Date(s) - 12Jan
09:45:00 - 11:45:00


The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award will be open for enrollment soon.

The MCA Award 2023 launch event will take place on 12 Jan 2023 online. The aim of this Award category is to assist participating customer service providers who provide service over the phone; face-to-face or through on-line platforms enhancing their service quality and refine the customer contact handling best practices.

Hong Kong Quality Assurance Agency (HKQAA) will continue be appointed as an independent assessment body to conduct the assessment and provide reports to the Award participants.

In the event, details of MCA Award 2023 will be explained with some changes on the participating stream, mode of assessment, recognitions as well as the refined assessment mechanism. You are cordially invited to attend the event with the following detail:

Date:                12 Jan 2023 (Thursday)

Platform:       ZOOM (Join-in link to be provided after enrollment)


09:45                Registration

10:00                Mystery Caller Assessment Award category 2023 presentation

11:00                 Q&A

11:30                 End of event

For enquiry, please contact us on (852) 3966 2852 or email


Bookings are closed for this event.