Date(s) - 10May
14:30:00 - 17:00:00
AI technology is inevitably reshaping and redefining the operation of Contact Centre in these days and ages. According to Gartner, “any organization in any industry, especially those which have to process large amount of data, can use AI for better business value”. Gartner estimates that 25% of all customer care and support operations will be integrating with AI technology across various channels and platforms by 2020 (Gartner 2018). As the leading market players of customer service industry, how should you formulate the AI+ ContactCentre strategy to better fit the industry trend and sharpen your competitive edges in enhancing the user experience in the age of AI?
Ms. Yiya Xu, SVP of Xiao-i is delighted to share her insights on the latest development of AI in customer service industry with HKCCA members.
- Group size: 50 participants; registration will be on first-come-first-serve basis.
- Participants from HKCCA members registration is FREE. For Non-members HK$180/person