HKCCA Webinar Series: Real Time Agent Guidance – A Game-changer in Elevating CX and Your Agents

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Date(s) - 25Jan
10:30:00 - 12:00:00


Today’s workforce is expected to handle large volumes of interactions across a wide variety of topics and customers expect their answers to be immediate and accurate.

Verint Real-Time Agent Guidance empower your contact centre agents with the right information in the moment to provide fast, accurate and compliant information.

From the simplest question to the most complex, Real-Time Agent Guidance helps connect work, data and experiences to guide interactions toward better outcomes for your customers and organisation.

In this webinar, you will experience the latest in agent assist capabilities from Verint – including flexible guided processes, contextual knowledge and trigger-based recommendations – which can help you improve customer experience and drive brand loyalty from both, your customers as well as customer service agents.

Ms. Kate Zawerucha, Director of Customer Analytics & Experience, Asia Pacific, Verint

Bringing over 15 years’ experience in the customer engagement and analytics sector to her role as a regional Subject Matter Expert (SME) for Verint, Kate provides expertise across Voice of the Customer toolsets including Verint’s Speech and Text Analytics solutions. An outcome-driven professional with a strong background of helping organisations across diverse industries in Asia Pacific and the Middle East, adopt Customer Experience strategies using proven CX principles and methodologies.





Bookings are closed for this event.