Hong Kong Call Centre Association (HKCCA) is conducting another market research to strengthen our knowledge on the demand of different sectors for contact centre requirements. It is also aimed to reflect an updated status of the business environment to the Government in terms of contact centre number; scale; business nature; operation mode; facilities and employment situation so as to allow the Government due consideration in setting policy. We have commissioned Hong Kong Quality Assurance Agency (HKQAA), an independent market research body, to assist us to undertake the research.


You are cordially invited to participate in the research. As a token for your contribution, you will receive a copy of the report upon your participation in the research.


Market Research Invitation Letter_HKQAA

Corporate Survey Form