hkcca

Announcement: Update to the Person-to-Person Marketing Calls Code of Practice

Announcement: Update to the Person-to-Person Marketing Calls Code of Practice 27 May 2024 In response to the public's call for further mitigation measures regarding the recent surge of person-to-person marketing calls, the Office of the Communications Authority (OFCA) has refined the Benchmark C...

HKCCA Annual General Meeting 2023

The 2023 HKCCA Annual General Meeting will be held will be held from 16:00 to 17:00 hours on 14 March 2024 in the form of video conference, please refer to the following notice for participation: 2023 HKCCA AGM notice 2024 - 2026 HKCCA Executive Committee Member election - List of Candidates...

Mystery Customer Assessment (MCA) Award 2024 Launched

The Mystery Customer Assessment (MCA) Award 2024 – the most popular award category of the HKCCA Award is opened for enrollment. The aim of this Award category is to assist participating customer service providers who provide service over the phone; face-to-face or through on-line platforms enha...

HKCCA Vendor Member – Zoom Video Communications

We would like to welcome Zoom joining the Association as Vendor member. About Zoom Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful...

HKCCA Award 2023 – Brilliant@Basics

The prestigious Hong Kong Customer Contact Association (HKCCA) Award 2023 is ready for enrollment. The HKCCA Award had been established to recognize the excellence of organisations and individuals in customer contact management as well as their contributions to the overall success of the customer co...

2023 Mystery Customer Assessment Award – Kick-off Seminar

Please download the presentation deck and grouping information that used for the kick-off seminar on 23 February for your reference and internal training. Mystery Customer Assessment Award Kick-off seminar 2023 MCA Best-in-class Groups...

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