COVID-19 pandemic has changed the way we work and how businesses engage their customers. Never have contact centres been more the focal point of all stakeholders within our respective organisations. How can contact centre prepare and be ready to address the unknown challenges that face our industry for the future are tough questions at the best of times.


The HKCCA Symposium 2020 – Future-fit which will be held online from 09:00 to 16:30 on 5 Nov 2020 will offer you insights to prepare your contact centres for these challenges; inspire you to think ahead for your people, customers and business.


Speakers from the UK, Australia, China and Hong Kong will share their experience and expertise ranging from virtual agents, chatbots, digital trends, customer experience transformation to remote workforce management and remote medical consultation across BFSI and telecommunication sectors. The speaker presentations will be delivered in English or Cantonese.


While some businesses have been adversely affected by the pandemic, opportunities still abound and there are greater days ahead of us. With the vision the industry has gathered and our mutual exchanges and learning, we are collectively well placed to meet whatever adversity comes our way.