Mystery Caller Assessment Award 2015 – Winner Announcement

[vc_row][vc_column][vc_column_text]Congratulations to the below Winners of Mystery Caller Assessment Award 2015, they are:

 

Best of the Best: BCT Financial Limited

Best IVRS: Bank of Communications Co., Ltd Hong Kong Branch

 

Best Improvement: Wing Lung Bank Limited

 

Best-in-class (Banking):  Bank of China (Hong Kong) Limited

Best-in-class (Finance and Insurance): BCT Financial Limited

Best-in-class (Commerce and Utilities): Tradelink Electronic Commerce Limited

Best-in-class (Telecommunication, Phone-in): Hong Kong Broadband Network Limited – Residential VIP Hotline

Best-in-class (Telecommunication, Onsite): HKT Limited (Consumer Group) – NETVIGATOR Broadband Upgrade Hotline

 

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Banking Category:

Gold:

Bank of China (Hong Kong) Limited

Wing Lung Bank Limited

DBS Bank (Hong Kong) Limited

CitiBank (Hong Kong) Limited

Bank of Communications Co., Ltd Hong Kong Branch

Silver:

Bank of China Macau Branch

[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]Finance and Insurance Category:

Gold:

BCT Financial Limited

HSBC MPF

BestServe Financial Limited

Direct Asia Insurance (Hong Kong) Limited

PrimeCredit Limited

Zurich Insurance (Hong Kong) Limited

Invesco Hong Kong Limited

Silver:

Manulife (International) Limited (MPF Line)

Manulife (International) Limited (Insurance Line)

AIG Insurance Hong Kong Limited

 

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Commerce and Utilities Category:

Gold:

Tradelink Electronic Commerce Limited

Autotoll Limited

The Hongkong Electric Company Limited, System Control Department, Customer Emergency Services Centre

The Hongkong Electric Company Limited

DHL Express (Hong Kong) Limited

Hong Kong Trade Development Council

CLP Power Hong Kong Limited

The Hong Kong and China Gas Company Limited

Silver:

The Hong Kong Jockey Club

 

[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]Telecommunication, Phone-in Category:

Gold:

Hong Kong Broadband Network Limited – Residential VIP Hotline

HKT Limited (Consumer Group) – now TV Call Center Sales

HKT Limited (Consumer Group) – Smart Living Dedicated Hotline

Hong Kong Broadband Network Limited – Residential Service Hotline

1010 Contact Centre

 

[/vc_column_text][vc_column_text]Telecommunication, Onsite Category:

Gold:

HKT Limited (Consumer Group) – NETVIGATOR Broadband Upgrade Hotline

HKT Limited (Engineering) – Diamond Commercial Customers Contact Centre

HKT Limited (Consumer Group) – Netivgator Customer Service

HKT Limited (Engineering) – Enterprise Commercial Customers Contact Centre

HKT Limited (Consumer Group) – nowTV technical Support

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