[vc_row][vc_column][vc_column_text]Congratulations to the below Winners of Mystery Caller Assessment Award 2015, they are:
Best of the Best: BCT Financial Limited
Best IVRS: Bank of Communications Co., Ltd Hong Kong Branch
Best Improvement: Wing Lung Bank Limited
Best-in-class (Banking): Bank of China (Hong Kong) Limited
Best-in-class (Finance and Insurance): BCT Financial Limited
Best-in-class (Commerce and Utilities): Tradelink Electronic Commerce Limited
Best-in-class (Telecommunication, Phone-in): Hong Kong Broadband Network Limited – Residential VIP Hotline
Best-in-class (Telecommunication, Onsite): HKT Limited (Consumer Group) – NETVIGATOR Broadband Upgrade Hotline
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Banking Category:
Gold:
Bank of China (Hong Kong) Limited
Wing Lung Bank Limited
DBS Bank (Hong Kong) Limited
CitiBank (Hong Kong) Limited
Bank of Communications Co., Ltd Hong Kong Branch
Silver:
Bank of China Macau Branch
[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]Finance and Insurance Category:
Gold:
BCT Financial Limited
HSBC MPF
BestServe Financial Limited
Direct Asia Insurance (Hong Kong) Limited
PrimeCredit Limited
Zurich Insurance (Hong Kong) Limited
Invesco Hong Kong Limited
Silver:
Manulife (International) Limited (MPF Line)
Manulife (International) Limited (Insurance Line)
AIG Insurance Hong Kong Limited
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Commerce and Utilities Category:
Gold:
Tradelink Electronic Commerce Limited
Autotoll Limited
The Hongkong Electric Company Limited, System Control Department, Customer Emergency Services Centre
The Hongkong Electric Company Limited
DHL Express (Hong Kong) Limited
Hong Kong Trade Development Council
CLP Power Hong Kong Limited
The Hong Kong and China Gas Company Limited
Silver:
The Hong Kong Jockey Club
[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]Telecommunication, Phone-in Category:
Gold:
Hong Kong Broadband Network Limited – Residential VIP Hotline
HKT Limited (Consumer Group) – now TV Call Center Sales
HKT Limited (Consumer Group) – Smart Living Dedicated Hotline
Hong Kong Broadband Network Limited – Residential Service Hotline
1010 Contact Centre
[/vc_column_text][vc_column_text]Telecommunication, Onsite Category:
Gold:
HKT Limited (Consumer Group) – NETVIGATOR Broadband Upgrade Hotline
HKT Limited (Engineering) – Diamond Commercial Customers Contact Centre
HKT Limited (Consumer Group) – Netivgator Customer Service
HKT Limited (Engineering) – Enterprise Commercial Customers Contact Centre
HKT Limited (Consumer Group) – nowTV technical Support
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