[vc_row][vc_column][vc_column_text]Congratulations to the below Winners of Mystery Caller Assessment Award 2016, they are:
Best of the Best: BCT Financial Limited
Best IVRS: PrimeCredit Limited
Best Improvement: Manulife (International) Limited (Insurance Line)
Best-in-class (Banking): Bank of China (Hong Kong) Limited
Best-in-class (Finance and Insurance): BCT Financial Limited
Best-in-class (Commerce and Utilities): Tradelink Electronic Commerce Limited
Best-in-class (Telecommunication, Phone-in): Hong Kong Broadband Network Limited – Residential VIP Hotline
Best-in-class (Telecommunication, Onsite): HKT Limited (Consumer Group) – NETVIGATOR Broadband Upgrade Hotline[/vc_column_text][vc_column_text][/vc_column_text][vc_column_text]
Mystery Caller Assessment Award 2017 Winners are:
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Banking Category:
Gold:
Bank of China (Hong Kong) Limited
DBS Bank (Hong Kong) Limited – DBS Treasures Private Client Hotline
CitiBank (Hong Kong) Limited – Ultima Service Line
Bank of Communications Co., Ltd Hong Kong Branch
DBS Bank (Hong Kong) Limited – DBS Customer Service Hotline
CitiBank (Hong Kong) Limited – Citigold Private Client Service Line
HSBC’s AMH Contact Centre Business
[/vc_column_text][vc_column_text]Commerce and Utilities Category:
Gold：
Tradelink Electronic Commerce Limited
Hong Kong Trade Development Council
CLP Power Hong Kong Limited
DHL Express (Hong Kong) Limited
The Hongkong Electric Company Limited
The Hongkong Electric Company Limited, System Control Department, Customer Emergency Services Centre
The Hong Kong and China Gas Company Limited
The Hong Kong Jockey Club
[/vc_column_text][vc_column_text]Telecommunications (Phone-in Assessment) Category:
Gold:
Hong Kong Broadband Network Limited – Residential VIP Hotline
HKT Limited (Consumer Group) – Now TV Call Center Sales
HKT Limited (Consumer Group) – Smart Living Dedicated Hotline
HKT Limited (Consumer Group) – Language Center
Hong Kong Broadband Network Limited – Residential Service Hotline
[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]Finance and Insurance Categoty:
Gold:
BCT Financial Limited
BestServe Financial Limited
HSBC MPF
Direct Asia Insurance (Hong Kong) Limited
PrimeCredit Limited
Standard Life (Asia) Limited
Zurich Insurance (Hong Kong) Limited
Invesco Hong Kong Limited
Manulife (International) Limited (MPF Line)
Manulife (International) Limited (Insurance Line)
Silver:
China Life Insurance (Overseas) Co. Ltd.
AIG Insurance Hong Kong Limited
[/vc_column_text][vc_column_text]Telecommunications (Onsite Assessment) Category:
Gold:
HKT Limited (Consumer Group) – NETVIGATOR Broadband Upgrade Hotline
HKT Limited (Consumer Group) – Fixed Line Customer Service
HKT Limited (Consumer Group) – Now TV Technical Support
HKT Limited (Consumer Group) – NETVIGATOR Customer Service
HKT Limited (Consumer Group) – Fixed Line Technical Support
HKT Limited (Engineering) – Diamond Commercial Contact Centre
HKT Limited (Engineering) – Enterprise Contact Centre
CSL Mobile Limited – 1010 Corporate Account Service
PCCW Media Limited – now TV
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