Mystery Caller Assessment Award 2016 – Winner Announcement

[vc_row][vc_column][vc_column_text]Congratulations to the below Winners of Mystery Caller Assessment Award 2016, they are:

 

Best of the Best: BCT Financial Limited

Best IVRS: PrimeCredit Limited

Best Improvement: Manulife (International) Limited (Insurance Line)

 

Best-in-class (Banking):  Bank of China (Hong Kong) Limited

Best-in-class (Finance and Insurance): BCT Financial Limited

Best-in-class (Commerce and Utilities): Tradelink Electronic Commerce Limited

Best-in-class (Telecommunication, Phone-in): Hong Kong Broadband Network Limited – Residential VIP Hotline

Best-in-class (Telecommunication, Onsite): HKT Limited (Consumer Group) – NETVIGATOR Broadband Upgrade Hotline[/vc_column_text][vc_column_text][/vc_column_text][vc_column_text]

 

Mystery Caller Assessment Award 2017 Winners are:

 

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Banking Category:

Gold:

Bank of China (Hong Kong) Limited

DBS Bank (Hong Kong) Limited – DBS Treasures Private Client Hotline

CitiBank (Hong Kong) Limited – Ultima Service Line

Bank of Communications Co., Ltd Hong Kong Branch

DBS Bank (Hong Kong) Limited – DBS Customer Service Hotline

CitiBank (Hong Kong) Limited – Citigold Private Client Service Line

HSBC’s AMH Contact Centre Business

[/vc_column_text][vc_column_text]Commerce and Utilities Category:

Gold：

Tradelink Electronic Commerce Limited

Hong Kong Trade Development Council

CLP Power Hong Kong Limited

DHL Express (Hong Kong) Limited

The Hongkong Electric Company Limited

The Hongkong Electric Company Limited, System Control Department, Customer Emergency Services Centre

The Hong Kong and China Gas Company Limited

The Hong Kong Jockey Club

[/vc_column_text][vc_column_text]Telecommunications (Phone-in Assessment) Category:

Gold:

Hong Kong Broadband Network Limited – Residential VIP Hotline

HKT Limited (Consumer Group) – Now TV Call Center Sales

HKT Limited (Consumer Group) – Smart Living Dedicated Hotline

HKT Limited (Consumer Group) – Language Center

Hong Kong Broadband Network Limited – Residential Service Hotline

[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]Finance and Insurance Categoty:

Gold:

BCT Financial Limited

BestServe Financial Limited

HSBC MPF

Direct Asia Insurance (Hong Kong) Limited

PrimeCredit Limited

Standard Life (Asia) Limited

Zurich Insurance (Hong Kong) Limited

Invesco Hong Kong Limited

Manulife (International) Limited (MPF Line)

Manulife (International) Limited (Insurance Line)

Silver:

China Life Insurance (Overseas) Co. Ltd.

AIG Insurance Hong Kong Limited

[/vc_column_text][vc_column_text]Telecommunications (Onsite Assessment) Category:

Gold:

HKT Limited (Consumer Group) – NETVIGATOR Broadband Upgrade Hotline

HKT Limited (Consumer Group) – Fixed Line Customer Service

HKT Limited (Consumer Group) – Now TV Technical Support

HKT Limited (Consumer Group) – NETVIGATOR Customer Service

HKT Limited (Consumer Group) – Fixed Line Technical Support

HKT Limited (Engineering) – Diamond Commercial Contact Centre

HKT Limited (Engineering) – Enterprise Contact Centre

CSL Mobile Limited – 1010 Corporate Account Service

PCCW Media Limited – now TV

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