Hong Kong Call Centre Association (HKCCA) and Hong Kong Quality Assurance Agency (HKQAA) proudly present the Mystery Caller Assessment Award 2019. The aim of this Award is to assist participating customer service providers who provide the service over the phone or through on-line platforms to enhance their service level and refine the contact handling best practices.


In the event, representatives from HKCCA and HKQAA will explain the details of the Award 2019 with new recognitions and refined assessment mechanism. You are cordially invited to the event.


Please click the below for more information and registration:

2019 Mystery Caller Assessment Award Launch Briefing eDM