HKCCA Executive Committee (2024-2026)

15 March 2024 Following the 2023 HKCCA AGM that was held on 14 March 2024, Mr. Chapman Lam was re-elected as the Chairman of HKCCA for the term 2024-2026. Mr. Michael Cowell, having served as Chairman of the Association for the past 4 years has stepped down – as mandated by the HKCCA constit...

HKCCA Annual General Meeting 2023

The 2023 HKCCA Annual General Meeting will be held will be held from 16:00 to 17:00 hours on 14 March 2024 in the form of video conference, please refer to the following notice for participation: 2023 HKCCA AGM notice 2024 - 2026 HKCCA Executive Committee Member election - List of Candidates...

Mystery Customer Assessment (MCA) Award 2024 Launched

The Mystery Customer Assessment (MCA) Award 2024 – the most popular award category of the HKCCA Award is opened for enrollment. The aim of this Award category is to assist participating customer service providers who provide service over the phone; face-to-face or through on-line platforms enha...

HKCCA Vendor Member – Zoom Video Communications

We would like to welcome Zoom joining the Association as Vendor member. About Zoom Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful...

HKCCA New Member – ITApps Limited

HKCCA would like to take the opportunity to welcome ITAPPS to join the Association as Vendor member. ITAPPS is a cloud advisory and technology solutions company who is passionate about helping our clients become more collaborated and connected within their organization, as well as with their custom...

HKCCA Award 2023 – Brilliant@Basics

The prestigious Hong Kong Customer Contact Association (HKCCA) Award 2023 is ready for enrollment. The HKCCA Award had been established to recognize the excellence of organisations and individuals in customer contact management as well as their contributions to the overall success of the customer co...

Notice of HKCCA 2022 Annual General Meeting

To:   All HKCCA Members   Notice of Meeting:  2022 Annual General Meeting   Notice is hereby given that the 2022 Annual General Meeting of Call Centre Association Limited – with the business name as Hong Kong Customer Contact Association (HKCCA) will be held from 16:00 to...

Mystery Customer Assessment Award (MCA) 2023

The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award is now open for enrollment.   More details of the Award is ready for view or download: 2023 Mystery Customer Assessment Award deck MCA Application form 2023   Should yo...
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