HKCCA Award 2021 Launch

The prestigious Hong Kong Customer Contact Association (HKCCA) Award 2021 is ready for enrollment. The Award is to recognize the excellence and valuable contribution of organisations and individuals to the overall success of the contact centre industry in Hong Kong and Greater China, Enrollment to t...

2021 HKCCA Mystery Caller Assessment Award Launch Briefing

2021 HKCCA Mystery Caller Assessment Award launch event was successfully held online on 15 January with over 90 delegates from different companies in Hong Kong and Southern China.   In the event, Mr. Rayland Chan, Executive Director of HKCCA has introduced the overall Award informati...