HKCCA Award – Page 2

2021 HKCCA Mystery Caller Assessment Award Launch Briefing

2021 HKCCA Mystery Caller Assessment Award launch event was successfully held online on 15 January with over 90 delegates from different companies in Hong Kong and Southern China. In the event, Mr. Rayland Chan, Executive Director of HKCCA has introduced the overall Award informati...

HKCCA Symposium 2020 – Future-fit

COVID-19 pandemic has changed the way we work and how businesses engage their customers. Never have contact centres been more the focal point of all stakeholders within our respective organisations. How can contact centre prepare and be ready to address the unknown challenges that face our i...

Mystery Caller Assessment Award 2020

With the support from HKCCA members, Mystery Caller Assessment Award was successfully launched on 9 January 2020. The aim of this Award is to assist participating customer service providers who provide the service over the phone; through on-line platforms or face-to-face channel to enhance t...

HKCCA Award 2019 – Launch Briefing

HKCCA Award 2019 is open for enrollment, please download the Award details from the below: Award presentation deck: 2019 HKCCA Award Launch Award enrollment form: 2019 HKCCA Awards Application form ...

Mystery Caller Assessment Award 2019

Hong Kong Call Centre Association (HKCCA) and Hong Kong Quality Assurance Agency (HKQAA) proudly present the Mystery Caller Assessment Award 2019. The aim of this Award is to assist participating customer service providers who provide the service over the phone or through on-line platforms to enhanc...

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