Newsletter

HKCCA Award 2021 Launch

The prestigious Hong Kong Customer Contact Association (HKCCA) Award 2021 is ready for enrollment. The Award is to recognize the excellence and valuable contribution of organisations and individuals to the overall success of the contact centre industry in Hong Kong and Greater China, Enrollment to t...
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2021 HKCCA Mystery Caller Assessment Award Launch Briefing

2021 HKCCA Mystery Caller Assessment Award launch event was successfully held online on 15 January with over 90 delegates from different companies in Hong Kong and Southern China.   In the event, Mr. Rayland Chan, Executive Director of HKCCA has introduced the overall Award informati...
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HKCCA New Member – Verint Systems (Asia Pacific) Limited

We would like to take the opportunity to welcome Verint Systems (Asia Pacific) Limited joining the Association as Vendor member.   As The Customer Engagement Company™, Verint® helps organisations simplify, modernise, and automate customer engagement through market-leading cloud an...
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HKCCA New Member – Infinitus Global Innovations Limited

We would like to take the opportunity to welcome Infinitus Global Innovations Limited join the Association as Corporate member.   Infinitus was founded in 1992, committed to bringing health and happiness to everyone around the world by providing quality Chinese herbal health products. Infinit...
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HKCCA Award 2020 Application Notice

HKCCA Award 2020 has been announced on 23 April with update theme, categories and assessment details. More details of the event and the Award, please click to below to view:   Award Launch - Presentation deck: HKCCA Award 2020_Launch event   Enrollment form: 2020 HKCCA Award Ap...
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HKCCA Re-branding Announcement

HKCCA just celebrated the 20th Anniversary of its establishment in 2019. As the Association enters into a new decade and set its sight to contributing more to the industry and the community, HKCCA is going to have a new business name and a new logo. The business name Hong Kong Call Centre Ass...
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Announcement of New Chairman

Subsequent to the Annual General Meeting held on 12 March 2020, Hong Kong Call Centre Association (HKCCA) is pleased to announce that Mr. Michael Cowell has been elected as the new Chairman of the Association for the term 2020 to 2022. The Executive Committee had gone on record to thank Immed...
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HKCCA Vendor Member – Avaya Hong Kong Ltd.

We would like to take the opportunity to welcome Avaya Hong Kong join the Association as Vendor member. Avaya’s corporate introduction Vision Avaya elevates communications to the next generation of engagement, connecting organizations to their customers, workforce, and communitie...
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2019 HKCCA Annual General Meeting

Dear Members HKCCA Annual General Meeting will be held on 12 March 2020, please refer to the below arrangement for participation. 2019-HKCCA-AGM-notice-1Download 2019-AGM-FORM-OF-PROXYDownload 2020-HKCCA-Executive-Committee-Member-election-List-of-Candidates-1Download...
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