Events

Mystery Customer Assessment (MCA) Award 2023 – Launch event

The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award will be open for enrollment soon. The MCA Award 2023 launch event will take place on 12 Jan 2023 online. The aim of this Award category is to assist participating customer service providers wh...

Winner Showcase – The Hong Kong Jockey Club Experience Shop

The Hong Kong Jockey Club – Gold Award winner in a number of categories in HKCCA Award 2022 will host a site visit at one of its five Experience Shops for HKCCA members from 16:00 to 18:00 on 9 January 2023. In the visit, the host will share with the participants the rationale and implementation b...

HKCCA Symposium 2022 – Challenge the Status Quo

In today’s fast-paced environment where innovation is no longer a luxury, the pace of change in organizations and the marketplace is often a focus. One way to ensure that your organisations will succeed and stay ahead of competition is by creating an environment to challenge the status quo. Chall...

2022年度大中華區客戶中心聯盟（GCCA)“智能客服“峰會

2022年度大中華區”智能客服“峰會將於9月23日以線上形式舉辦。峰會由大中華區客戶中心聯盟(GCCA)主辦，香港客戶中心協會(HKCCA)、中國電子商會呼叫中心與客戶關係管理委員會(CNCCA)、台灣客戶中心發展協會(TDCCA)協辦。峰會中�...

Post- pandemic -how can data help transform your Contact Centre from a Cost Centre to a Profit Centre?

If you were to ask many business executives, they would say their customer service contact center is a necessary expense that does not contribute much to the bottom line. As such, they don’t emphasize technology upgrades or process improvements for in-house centers. Some companies outsource their...

大中華區卓越客服大獎：致勝經驗分享

大中華區客戶中心聯盟以促進兩岸四地（中國内地、香港、台灣、澳門）客戶服務行業的交流、提升與發展為目的，為聯盟會員提供客戶中心行業最佳實踐和前沿資訊的交流和商機對接的平臺。 我們誠意邀請你參加此次活動�...

2022 HKCCA Webinar Series – Driving smart and result driven first call resolution with AI & Automation

  The pressure on service organizations to provide an excellent contact centre experience is coming from all sides - in particular in the BFSI sector. The mounting pressure on contact centres in the financial sector is contributed by constant agent attrition that replacements often take tim...

HKCCA Award 2022 – Launch event

The prestigious Hong Kong Customer Contact Association (HKCCA) Award 2022 is ready for enrollment. The HKCCA Award is to recognize the excellence and valuable contribution of organisations and individuals to the overall success of the customer contact industry in Hong Kong and Greater China, Enrollm...

HKCCA Webinar Series: Real Time Agent Guidance – A Game-changer in Elevating CX and Your Agents

Today’s workforce is expected to handle large volumes of interactions across a wide variety of topics and customers expect their answers to be immediate and accurate. Verint Real-Time Agent Guidance empower your contact centre agents with the right information in the moment to provide fast, accur...

Mystery Customer Assessment Award 2022 Launch Event

The Mystery Customer Assessment (MCA) Award 2022 – the most popular award category of the HKCCA Award will be open for enrollment soon. The MCA Award 2022 launch event will take place on 12 January 2022 online. The aim of this Award category is to assist participating customer service providers...