HKCCA Award

HKCCA Award 2023 – Brilliant@Basics

The prestigious Hong Kong Customer Contact Association (HKCCA) Award 2023 is ready for enrollment. The HKCCA Award had been established to recognize the excellence of organisations and individuals in customer contact management as well as their contributions to the overall success of the customer co...

2023 Mystery Customer Assessment Award – Kick-off Seminar

Please download the presentation deck and grouping information that used for the kick-off seminar on 23 February for your reference and internal training. Mystery Customer Assessment Award Kick-off seminar 2023 MCA Best-in-class Groups...

Mystery Customer Assessment Award (MCA) 2023

The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award is now open for enrollment. More details of the Award is ready for view or download: 2023 Mystery Customer Assessment Award deck MCA Application form 2023 Should yo...

HKCCA New Member – Sonic Teleservices

Sonic is one of the leading business process outsourcing (BPO) companies in Asia, specializing in the provision of outsourced customer contact solutions. We are headquartered in Hong Kong and have offices and contact centers in other parts of Asia including China, Philippines and Malaysia. ...

2021 HKCCA Mystery Caller Assessment Award Launch Briefing

2021 HKCCA Mystery Caller Assessment Award launch event was successfully held online on 15 January with over 90 delegates from different companies in Hong Kong and Southern China. In the event, Mr. Rayland Chan, Executive Director of HKCCA has introduced the overall Award informati...

HKCCA Symposium 2020 – Future-fit

COVID-19 pandemic has changed the way we work and how businesses engage their customers. Never have contact centres been more the focal point of all stakeholders within our respective organisations. How can contact centre prepare and be ready to address the unknown challenges that face our i...

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