Mystery Customer Assessment Award

Mystery Customer Assessment (MCA) Award 2024 Launched

The Mystery Customer Assessment (MCA) Award 2024 – the most popular award category of the HKCCA Award is opened for enrollment. The aim of this Award category is to assist participating customer service providers who provide service over the phone; face-to-face or through on-line platforms enha...

2023 Mystery Customer Assessment Award – Kick-off Seminar

Please download the presentation deck and grouping information that used for the kick-off seminar on 23 February for your reference and internal training. Mystery Customer Assessment Award Kick-off seminar 2023 MCA Best-in-class Groups...

Mystery Customer Assessment Award (MCA) 2023

The Mystery Customer Assessment (MCA) Award 2023 – the most popular award category of the HKCCA Award is now open for enrollment. More details of the Award is ready for view or download: 2023 Mystery Customer Assessment Award deck MCA Application form 2023 Should yo...

2021 HKCCA Mystery Caller Assessment Award Launch Briefing

2021 HKCCA Mystery Caller Assessment Award launch event was successfully held online on 15 January with over 90 delegates from different companies in Hong Kong and Southern China. In the event, Mr. Rayland Chan, Executive Director of HKCCA has introduced the overall Award informati...

Mystery Caller Assessment Award 2020

With the support from HKCCA members, Mystery Caller Assessment Award was successfully launched on 9 January 2020. The aim of this Award is to assist participating customer service providers who provide the service over the phone; through on-line platforms or face-to-face channel to enhance t...

Mystery Caller Assessment Award 2019

Hong Kong Call Centre Association (HKCCA) and Hong Kong Quality Assurance Agency (HKQAA) proudly present the Mystery Caller Assessment Award 2019. The aim of this Award is to assist participating customer service providers who provide the service over the phone or through on-line platforms to enhanc...

Mystery Caller Assessment Award 2018 Enrollment Details

Thank you for the ongoing support! Please download Mystery Caller Assessment Award details from the below: 2018 Mystery Caller Assessment Award Launch Briefing_Presentation Material 2018 Mystery Caller Assessment Award Enrollment form...

Mystery Caller Assessment Award 2016 – Winner Announcement

[vc_row][vc_column][vc_column_text]Congratulations to the below Winners of Mystery Caller Assessment Award 2016, they are: Best of the Best: BCT Financial Limited Best IVRS: PrimeCredit Limited Best Improvement: Manulife (International) Limited (Insurance Line) Best-...

Mystery Caller Assessment Award 2015 – Winner Announcement

[vc_row][vc_column][vc_column_text]Congratulations to the below Winners of Mystery Caller Assessment Award 2015, they are: Best of the Best: BCT Financial Limited Best IVRS: Bank of Communications Co., Ltd Hong Kong Branch Best Improvement: Wing Lung Bank Limited &...